RETURN POLICY

CRAZY OFFER (“Crazy Offer”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or make a purchase at http://www.crazyoffer.co.ke (the “Site”). By accessing or using our Site, you agree to the practices described herein. If you do not agree, please leave the Site immediately.

1.  1. Who We Are

• Company Name: CRAZY OFFER
  • Website: http://www.crazyoffer.co.ke
  • Physical Address: Jubilee Exchange, 5^th floor, 533, Mama Ngina/Kaunda Street, Nairobi, Nairobi County, Kenya
  • Contact:
    • Phone: +254 714593357
    • General Email: info@cerote.co.ke
    • Privacy/Data Requests: info@crazyoffer.co.ke

Crazy Offer resells and installs IT networking, security equipment, power backup solutions, and electronics throughout Kenya. This Privacy Policy governs all data collection and processing on our Site, any related mobile applications, and any subdomains.

2.  2. What Personal Data We Collect and Why

We collect different categories of data depending on how you interact with our Site. Each category lists the data elements, purpose, and legal basis under the Kenyan Data Protection Act, 2019.

2.1 Personal & Transactional Data

Collected when: you register an account; place/return/exchange or request products/services; contact customer service.

• Data Elements: full name; email; billing & shipping addresses; phone; payment details (card, M-Pesa transaction ID) processed by our payment providers; purchase/returns/exchanges history.
  • Purpose: account maintenance; order processing, invoicing & tax compliance; customer support & warranty; fraud prevention.
  • Legal Basis: performance of a contract; compliance with a legal obligation; legitimate interest (fraud prevention, customer service).

2.2 Technical Data

Collected when: you browse or interact with Site features.

• Data Elements: IP address; browser & version; device & OS; referrer; entry/exit pages; clickstream; timestamps.
  • Purpose: security & fraud detection; troubleshooting; performance analysis & UX improvements.
  • Legal Basis: legitimate interest (security, analytics, performance).

2.3 Cookies & Tracking Technologies

• Purpose: remember cart; authenticate sessions; measure traffic (Google Analytics); enable remarketing.
  • Legal Basis: consent (non-essential analytics/marketing); legitimate interest (strictly necessary cookies for login/checkout).

2.4 Plugin- and Theme-Generated Data

Comments & Reviews: comment content, name, email (if provided), IP, and user agent for spam prevention. Legal Basis: consent (submission) & legitimate interest (spam prevention).

Media Uploads: filename & EXIF metadata (if any). Legal Basis: consent (upload) & legitimate interest (hosting UGC).

Contact Forms (Caldera Forms): name, email, subject, message, IP. Purpose: inquiries/quotes/support. Retention: 6 months (unless required longer). Legal Basis: legitimate interest & consent (submission).

2.5 Analytics Data

We use Google Analytics (via Google Tag Manager) to collect anonymised usage data (page views, session duration, bounce rates, device categories, user flow).

• Purpose: understand engagement; optimise layout/navigation; measure campaign effectiveness.

• Retention: 14 months (Google default).
  • Legal Basis: legitimate interest (analytics & performance).

3.  3. Comments

When visitors leave reviews/comments, we collect the name, email, and comment content. We also record IP and user agent to help detect spam. After approval, a commenter’s  (if set) may be displayed.

Retention: comments & metadata are retained indefinitely to facilitate follow-up approvals and review history. Legal Basis: consent (submission) & legitimate interest (spam prevention).

4.  4. Media

If you upload images/media (e.g., in reviews), avoid embedded location (EXIF) data; it may be visible to anyone who downloads the file.

Retention: retained with the comment/review unless you request deletion. Visibility: public by default. Legal Basis: consent & legitimate interest.

5.  5. Contact Forms

We use Caldera Forms. Submissions include the name, email, subject, message, and IP address.

• Purpose: reply to questions, quotes, and support.
  • Retention: 6 months (unless needed for dispute resolution).
  • No Marketing by Default: we won’t use form data for marketing unless you opt in.
  • Legal Basis: legitimate interest & consent (submission).

6.  6. Cookies

We use cookies to keep the Site working properly and to enhance your experience.